Get insights from experienced community members
Community members who reach Level 5 in the community can create User Tips to share knowledge about Apple products.
Check out this User Tip created by Dogcow-Moof: Use caution when purchasing USB-C cables or adapters: they are not all alike.
Community members who reach Level 5 in the community can create User Tips to share knowledge about Apple products.
Check out this User Tip created by Dogcow-Moof: Use caution when purchasing USB-C cables or adapters: they are not all alike.
What if my phone dies (Apple said my "logic board" crashed) and there is no way to turn it on to erase it, how do I erase all of the data on it before sending it in?
Thank you!
Melanie
iPhone X, iOS 13
Obviously you cannot as you can’t do anything with a device that won’t even power on and boot to iOS. But odds are, that data is unrecoverable now anyway, if the device has catastrophically died like that.
And Apple is just going to recycle it for materials anyway. Your data was hardware encrypted anyway, so it would be unrecoverable even from such a damaged device.
You can't.
You can't.
Obviously you cannot as you can’t do anything with a device that won’t even power on and boot to iOS. But odds are, that data is unrecoverable now anyway, if the device has catastrophically died like that.
And Apple is just going to recycle it for materials anyway. Your data was hardware encrypted anyway, so it would be unrecoverable even from such a damaged device.
Thank you Michael!
Do I need to worry about the SIM card? Should I remove it from the Iphone before sending it in?
Thank you for your help!
Melanie
I would keep your SIM. Putting it in the next phone is the quickest way to get a new phone attached to your carrier’s cellular service.
On an iPhone, all the SIM is used for is to connect to your carrier’s cellular service account. iOS does not allow any user, app or other data to be written to the SIM.
Erasing data on an iPhone if it will not turn on
