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iPhone 8 Plus

I forgot my iCloud password and I no longer have access to the recovery number nor email

iPhone 8 Plus, iOS 13

Posted on Jun 9, 2020 2:29 PM

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Question marked as Top-ranking reply

Posted on Jun 9, 2020 2:33 PM

See Two-step verification for Apple ID https://support.apple.com/en-us/HT204152. "You can sign in to your Apple ID account page and create a new Recovery Key using your Apple ID password and one of your trusted devices.


  1. Go to your Apple ID account page.
  2. Sign in with your password and trusted device.
  3. In the Security section, click Edit > Replace Lost Key.


2 replies
Question marked as Top-ranking reply

Jun 9, 2020 2:33 PM in response to MandoC408

See Two-step verification for Apple ID https://support.apple.com/en-us/HT204152. "You can sign in to your Apple ID account page and create a new Recovery Key using your Apple ID password and one of your trusted devices.


  1. Go to your Apple ID account page.
  2. Sign in with your password and trusted device.
  3. In the Security section, click Edit > Replace Lost Key.


Jun 9, 2020 2:34 PM in response to MandoC408

If necessary, contact Apple ID Support. Based on multiple posts I have read, they may not be willing to help. See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      

iPhone 8 Plus

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