Dissatisfied with Apple Support with my recent experience

Its also covered by a standard one year warranty. If it broke of its own accord and you had nothing to do with it.... Apple will still service or replace the device for free, based on a physical exam of the device. So what if you are outside of the return period.... that's what warranties are for.

Whilst it may not be applicable in your case (it would largely depend upon when you initially engaged with Apple), the 14-day “no questions asked” return period was generously extended pending reopening of Apple Stores.

https://www.apple.com/shop/browse/store/temporary_closures

https://www.apple.com/newsroom/2020/03/apples-covid-19-response/

Perhaps this information could be helpfully used to some advantage when speaking with Apple.

Notwithstanding any warranty, in the described circumstances and assuming that you purchased directly from Apple, you have two options.

1) Contact Apple Support - and politely ask for escalation to a manager with whom you can discuss the problem. The link to Contact Support is at top-right of this page.

2) Use Apple’s feedback pages to record your dissatisfaction. If using the feedback pages, you are unlikely to receive a reply.

https://www.apple.com/feedback/

I hope you find this to be of some help in communicating your concerns to Apple.

the 14 days return no question asked is not the same thing as warranty

you should still be perfectly covered by production defects

Legal - Hardware Warranties - Apple