My MacBook pro keep restarting every 1 to 2 days any help plz with the following report

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sleiman97 Author

Level 1

8 points

My MacBook pro keep restarting every 1 to 2 days any help plz with the following report

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Can you please revise the error log report and help me identifying the problem why it's keep restarting

MacBook Pro 15″, macOS 10.13

Posted on Jun 10, 2020 7:43 AM

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Answer 1

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Allan Jones

Level 9

72,380 points

Jun 10, 2020 9:22 AM in response to sleiman97

Symantec /Norton is useless anti-virus software. The last version that did not cause performance issues in Mac was released about 1999.

The problem with such software is the they interfere with the protection you paid Apple to build into macOS.

Intelhaxm appears to be a developers tool for emulating non-Apple devices. If you don't know what it is for, you probably don't need it.

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Answer 2

sleiman97 Author

Level 1

8 points

Jun 10, 2020 9:44 AM in response to Allan Jones

Thanks a lot for your clear answer

Really appreciate

I've tried to look for intelhaxm source location in my mac but i couldn't find it.

Meanwhile, I delete all the Symantec files plus the norton antivirus app, hopefully this will prevent the issue to happen again.

Im just wondering why this is happening only in past few days, while Norton app is been downloaded since more than 3 years.

Thanks again!

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Answer 3

CT

Level 7

24,113 points

Jun 10, 2020 8:09 AM in response to sleiman97

I would uninstall the intelhaxm and symantec software, then test things out.

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Answer 4

sleiman97 Author

Level 1

8 points

Jun 10, 2020 8:12 AM in response to CT

Thanks for your reply,

But what are these apps for?

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Answer 5

CT

Level 7

24,113 points

Jun 10, 2020 8:15 AM in response to sleiman97

I don't know why you installed them.

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My MacBook pro keep restarting every 1 to 2 days any help plz with the following report

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