Iphone 11 camera (not Pro) 1x zoom issue

Recently noticed this issue on my iPhone 11 camera - as soon as I zoom to 1x or higher, picture is blurry. Zoom below 1x, and I mean like just below, picture/lens view is fine, looks normal, sharp.


It’s a night and day difference when you go from 1x to 0.9x. Instantly blurry to clear!


I have not dropped the phone and it’s been in a case since purchase in April 2020. Inspecting the lens area physically, I cannot detect any damage or scratches, however this does appear to be more of a camera app/software issue.


I am not 100% sure, because I do not take pics every day, but I did upgrade to 13.5 recently, so I’m wondering if that might be a buggy build or of that ios update triggered the issue. I can definitely state, I did not have this issue a few weeks ago, nor when I first got the phone.


Anyone else having this specific issue? It’s driving me a little nuts!

Posted on Jun 10, 2020 9:32 AM

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Jun 13, 2020 7:35 AM in response to hernan924

Howdy hernan924,


It’s great to have you in the Apple Support Communities! I gather that you're having issues with the camera of your iPhone. I'm happy to help.


Based on your description, try the applicable steps from this article: If the camera or flash on your iPhone, iPad, or iPod touch isn't working


If the issue persists, please reach out here for additional support: Contact Apple Support


Take care. 

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Iphone 11 camera (not Pro) 1x zoom issue

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