How about syncing play count between Apple Music and iTunes?

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Level 1

9 points

How about syncing play count between Apple Music and iTunes?

Hello,

I use an iPod Touch and iTunes on my computer (Windows 10) with the latest version available.

When I suscribed to Apple Music (and sync my iCloud library), my play count is not updated from my iPod to my iTunes (and inversively also).

I test it also with the Android app and I faced the same problem.

Sometimes a song play count is updated, sometimes it seems impossible (with exactly the same settings!).

Is it still possible to sync music with Apple Music and iCloud?

I understand I can still do it by the manual way but what about the Apple Music songs play count?

Thank you for your help!

iPod, iOS 12

Posted on Jun 10, 2020 2:32 PM

Reply

Answer 1

sterling r

Community Specialist

Jun 13, 2020 3:46 PM in response to thibaut257

Hello, thibaut257.

I understand that you have some questions about play counts and their relation to Apple Music and the Sync Library. I’m glad to look into this with you.

If your play counts aren’t syncing across your devices, there are a few settings I would look at first.

Make sure that "Use Listening History" is checked in iTunes on the PC.

Make sure that "Sync playback information across all devices" is checked in iTunes under iTunes > Preferences > Store.

On the iPhone, make sure that "Sync Library" is turned on at Settings > Music.

Cellular Data may need to be turned on for it to sync info instantly.

All devices are signed in with the same Apple ID.

You can also check out Apple Music Replay on the web

"With Apple Music Replay, you can relive the music that defined your year. Get insights into your most played artists and albums. And get a playlist with your top songs of the year — and one for every year that you’re subscribed to Apple Music."

Be Well.

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Answer 2

brenden dv

Community Specialist

Jun 19, 2020 5:18 PM in response to thibaut257

thibaut257,

You may find that it moves faster when all devices are connected to Wi-Fi.

Cheers.

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Answer 3

thibaut257 Author

Level 1

9 points

Jun 19, 2020 1:36 PM in response to .avih

Thank you for your answer, can I have some information to help me to reduce this time?

Or, is it possible to hope for a reduction of this time with the next versions of iTune and/or iPod Touch?

Thank you very much

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Answer 4

thibaut257 Author

Level 1

9 points

Jun 18, 2020 3:55 PM in response to sterling r

Thank you Sterling,

It seems better but is it normal that there is one or two days delay before synchronization is taken into account between all my devices?

Thank you for your helpful support.

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Answer 5

.avih

Community Specialist

Jun 19, 2020 10:53 AM in response to thibaut257

thibaut257,

Thanks for the update. The time it takes to update can vary depending on many factors but we’re glad to hear that your play count is syncing better than it was before.

Stay well.

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How about syncing play count between Apple Music and iTunes?

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