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I requested a refund and it says my refund came in but it’s not on my card?

Where would the money be after I request a refund? I request one but it never came back to my card but it says I’ve been refunded.

Posted on Jun 10, 2020 7:54 PM

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Posted on Jun 10, 2020 8:52 PM

How long refunds from the App Store or other Apple services take - Apple Support states:

"When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.  

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

1 reply
Question marked as Best reply

Jun 10, 2020 8:52 PM in response to Jay3403

How long refunds from the App Store or other Apple services take - Apple Support states:

"When will I get the money back?

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.  

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

I requested a refund and it says my refund came in but it’s not on my card?

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