Forgotten Apple ID & Pass Code

See if you can recover the ID/password.

Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.

Apple ID - Find              

Enter the Apple (iCloud) ID and click Forgot Password.

Apple ID - Manage            

Apple ID – Forgot Password            

If necessary, if you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)

Genius Bar Reservation and Apple Support Options - Apple.    

or contact Apple ID Support. 

 Apple ID - Official Apple Support.    

Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   

Get Support      Work through the screens to get a chat option. 

Apple Support schedule phone call

https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.

See If you forgot the passcode for your iPhone, or your iPhone is disabled https://support.apple.com/en-us/HT204306

The instructions are essentially the same for an iPad and iPod touches. “If you enter the wrong passcode too many times, you’ll see a message that your device is disabled. If you can’t remember your passcode, you'll need to erase your iPhone, which deletes your data and settings, including the passcode.”

If you backed up your iPhone, you can restore your data and settings after restoring your iPhone. If you never backed up your iPhone before you forgot your passcode, you won't be able to save the data on your iPhone. Follow the steps below to remove your passcode.”

Next, remove your passcode (see the document for the steps). Then, restore you phone of your computer (see the document for the steps).

“If you can't update or restore your iPhone using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone.”