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Home Bar Randomly Disappeared on iPhone 11!

The white bar "home button" at the bottom of my iPhone 11 phone screen disappeared randomly! I could no longer exit apps, or unlock the homescreen - it would just open notification centre! The only thing I could do was reboot the phone to get it back. Interestingly, there was still a white bar still when activating siri, but once siri was dismissed, the bar disappeared again!


Any way to stop this from happening? Was there anything I could have done by accident to cause this? Or is this an iOS bug?

iPhone 11

Posted on Jun 10, 2020 11:24 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 14, 2020 1:58 PM

Hello NSPerson and welcome to Apple Support Communities.


I see you are having an issue with not being able to access the Home screen on an iPhone 11.


If you're already running the most up-to-date version of iOS (iOS 13.5.1 as of the time of this post), you may need to consider reinstalling iOS on your device. While this shouldn’t affect any data stored on the iPhone, it would be a good idea to make sure you’ve got a backup in place: 


How to back up your iPhone, iPad, and iPod touch - Apple Support


Once you’ve successfully backed up your device, follow these steps to reinstall iOS, making sure to choose “Update” when prompted: 


If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support


If the issue persists, do the restore process again but this time, initially set the device up as new, without restoring the backup. Use it that way for a bit to see if the issue with the Home screen is resolved. Once you know if it's resolved or not, do the process again and this time apply the backup. If the issue is resolved when the device is set up as new but returns when the backup is restored, then you'll know the issue is something in the user data.


Cheers.

1 reply
Question marked as Top-ranking reply

Jun 14, 2020 1:58 PM in response to NSPerson

Hello NSPerson and welcome to Apple Support Communities.


I see you are having an issue with not being able to access the Home screen on an iPhone 11.


If you're already running the most up-to-date version of iOS (iOS 13.5.1 as of the time of this post), you may need to consider reinstalling iOS on your device. While this shouldn’t affect any data stored on the iPhone, it would be a good idea to make sure you’ve got a backup in place: 


How to back up your iPhone, iPad, and iPod touch - Apple Support


Once you’ve successfully backed up your device, follow these steps to reinstall iOS, making sure to choose “Update” when prompted: 


If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support


If the issue persists, do the restore process again but this time, initially set the device up as new, without restoring the backup. Use it that way for a bit to see if the issue with the Home screen is resolved. Once you know if it's resolved or not, do the process again and this time apply the backup. If the issue is resolved when the device is set up as new but returns when the backup is restored, then you'll know the issue is something in the user data.


Cheers.

Home Bar Randomly Disappeared on iPhone 11!

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