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The links to OS X Mojave installers are not working.

Links to prior OS versions in App Store return an error of "cannot connect to App Store" even though the App Store is connected an working fine in the background.

iMac Line (2012 and Later)

Posted on Jun 11, 2020 11:31 AM

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Question marked as Top-ranking reply

Posted on Jun 11, 2020 11:56 AM

Please use Safari, Firefox does not work.


How to upgrade to macOS Mojave - Apple Support


Go to Section 4 and click on Get macOS Mojave.

You will be directed to the App Store Mojave page.

It should say 'Get' or 'Download'.


If the App Store says Open then it is detecting a previous download of the install app

go to the Applications folder locate Install macOS Mojave.app.

Move it to the Trash, empty the Trash.

Restart, click on the link again, the App Store should say ‘Get' or 'Download'.

3 replies
Question marked as Top-ranking reply

Jun 11, 2020 11:56 AM in response to dave2thec

Please use Safari, Firefox does not work.


How to upgrade to macOS Mojave - Apple Support


Go to Section 4 and click on Get macOS Mojave.

You will be directed to the App Store Mojave page.

It should say 'Get' or 'Download'.


If the App Store says Open then it is detecting a previous download of the install app

go to the Applications folder locate Install macOS Mojave.app.

Move it to the Trash, empty the Trash.

Restart, click on the link again, the App Store should say ‘Get' or 'Download'.

The links to OS X Mojave installers are not working.

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