Two-factor alert notification on old iPad

My son uses the iPad I used to use. He is signed into his own iCloud account on this iPad.


When I try to sign in to my iCloud account on my MacBook, I get a two-factor notification on my iPhone about someone trying to access my iCloud account on a new browser, but my son gets the same alert on his iPad (my old iPad).


Why would this happen?



Posted on Jun 11, 2020 12:35 PM

Reply
2 replies

Jun 11, 2020 12:42 PM in response to Dav-o

You’re presumably using separate Apple IDs here, and an Apple ID has associated iCloud storage.

The Apple ID associated with the device is the key factor here, not the Apple ID used with iCloud.

The following sequence describes how to release an iPad for another.

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

Work through that sequence, and see if the two-factor problem persists.

Here, log into iCloud.com, and verify that the list of trusted devices is as expected.

I suspect you’ll have an extra device listed there.

That’s covered in step 8 in the list, and that links to this:

Two-factor authentication for Apple ID - Apple Support

Jun 11, 2020 12:40 PM in response to Dav-o

See the following from Two-factor authentication for Apple ID https://support.apple.com/en-us/HT204915

 

When you sign in on a new device, you’ll get a notification on your other trusted devices that includes a map showing the approximate location of the new device. This is an approximate location based on the IP address the device is currently using, rather than the exact location of the device. The location shown might reflect the network you're connected to, and not your physical location.

 

If you know you’re the person trying to sign in but you don’t recognize the location shown, you can still tap Allow and continue signing in. However, if you ever see a notification that your Apple ID is being used to sign in on a new device and you're not the one signing in, tap Don’t Allow to block the sign in attempt.

 

In connection with the material from Two-factor authentication for Apple ID

 

You can Check your Apple ID device list  (https://support.apple.com/en-us/HT205064and remove any device that shouldn't be signed in using the steps in the link.

 

If there are none that shouldn’t be signed in, then you should not have a problem at this point. But, if an unauthorized device is signed in, Change your Apple ID password https://support.apple.com/en-us/HT201355 

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

And see these security-related Apple Documents to deal with cases of unauthorized sign ins and other security matters:


 If you think your Apple ID has been compromised https://support.apple.com/en-us/HT201303

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Using app-specific passwords https://support.apple.com/en-us/HT204397

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Two-factor alert notification on old iPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.