Restarting iPad when iPad won't turn off
How do you restart/reboot iPad when you can't turn it off to do a hard restart? Screen is frozen.
iPad Pro, iPadOS 13
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How do you restart/reboot iPad when you can't turn it off to do a hard restart? Screen is frozen.
iPad Pro, iPadOS 13
Are you sure that you performed the forced restart properly? You do not have to turn the device off in order to do the forced restart. Typically a forced restart will get you out of the frozen screen scenario.
You can try the other steps in here. You will need to use a computer for the third suggestion.
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
Are you sure that you performed the forced restart properly? You do not have to turn the device off in order to do the forced restart. Typically a forced restart will get you out of the frozen screen scenario.
You can try the other steps in here. You will need to use a computer for the third suggestion.
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
You don’t turn it off to do a forced restart. Depending in which iPad you have use the appropriate method. Your tag line shows that you have an iPad Pro, but just in case both ways are listed below.
Yes it is an iPad pro. This did not work to force a restart. I am unable to even turn it off at all.
Yes, I believe I did the method you mentioned correctly. I can't turn it off even if I wanted. I expected the method you suggested to do something, but nothing happened
Restarting iPad when iPad won't turn off