My Apple Id has being Hack, and can´t reset password? You guys never send me text to reset the password.

My Apple Id has being Hack, and can´t reset password? You guys never send me text to reset the password.

Posted on Jun 12, 2020 10:12 AM

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Question marked as Top-ranking reply

Posted on Jun 12, 2020 10:18 AM

Check your Apple ID device list  (https://support.apple.com/en-us/HT205064and remove any device that shouldn't be signed in using the steps in the link.

 

And see these security-related Apple Documents to deal with cases of unauthorized sign ins and other security matters:


 If you think your Apple ID has been compromised https://support.apple.com/en-us/HT201303

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Using app-specific passwords https://support.apple.com/en-us/HT204397

_________


Just in case you forgot your password,


See If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

 

You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid 

 

And you undoubtedly would need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

Before trying to answer your security questions is very important that you think about your questions and their answers carefully and try to recall all details you can. If you don't answer them correctly enough, then you easily can lose control of your account.

2 replies
Question marked as Top-ranking reply

Jun 12, 2020 10:18 AM in response to crom94

Check your Apple ID device list  (https://support.apple.com/en-us/HT205064and remove any device that shouldn't be signed in using the steps in the link.

 

And see these security-related Apple Documents to deal with cases of unauthorized sign ins and other security matters:


 If you think your Apple ID has been compromised https://support.apple.com/en-us/HT201303

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Using app-specific passwords https://support.apple.com/en-us/HT204397

_________


Just in case you forgot your password,


See If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

 

You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid 

 

And you undoubtedly would need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

Before trying to answer your security questions is very important that you think about your questions and their answers carefully and try to recall all details you can. If you don't answer them correctly enough, then you easily can lose control of your account.

Jun 12, 2020 10:17 AM in response to crom94

 contact Apple ID Support. Based on multiple posts I have read, they may not be willing to help. See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      

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My Apple Id has being Hack, and can´t reset password? You guys never send me text to reset the password.

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