Deregister phone number in iMessage & FaceTime

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Dora1976 Author

Level 1

8 points

Deregister phone number in iMessage & FaceTime

Good morning, I have recently changed my iPhone and phone number. Unfortunately I do no longer have my old iPhone and my old SIM card.

On my Apple ID settings page it appears that I can still be reachable at the old phone number. I cannot delete it, because it says that it is still being used for iMessage & Facetime.

How can I deregister my old number from iMessage & FaceTime? I have already tried in changing Apple ID password, but...nothing.

Anyone has any idea?

Thanks

iPhone 7

Posted on Jun 13, 2020 2:03 AM

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Answer 1

Eric Root

Level 10

685,221 points

Jun 13, 2020 8:17 AM in response to Dora1976

Before trying to make the change, sign out of Messages/FaceTime on all devices/computers. You need to change the number on your Apple ID. After the change, allow up to 24 hours for the change to sync.

Apple ID - Manage

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Answer 2

Eric Root

Level 10

685,221 points

Jun 14, 2020 9:39 AM in response to Dora1976

You are welcome.

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Answer 3

Dora1976 Author

Level 1

8 points

Jun 14, 2020 1:14 AM in response to Eric Root

Good morning Eric,

Many thanks for your reply. Just to better understand: I do sign out from iMessage and FaceTime in all apple devices I do currently have, except the iPhone I have already dismissed. Then I will have to try to change the number in the Apple ID and wait for 2 hours. With such procedure the old phone number (the SIM card of which it is no longe in my possession) will be deregistered.

I am trying right now and let you know.

regards

Dora

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Deregister phone number in iMessage & FaceTime

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