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catalina283 Author

Level 1

4 points

i can't do the back up of my old phone to transfer to the new one

iPhone 7, iOS 13

Posted on Jun 13, 2020 8:34 AM

Best reply

Demo

Level 10

166,501 points

Posted on Jun 13, 2020 8:40 AM

Something in here might help.

If you can't back up to iCloud or restore from iCloud backup failed - Apple Support

However, I generally suggest force closing the settings app, restart your phone and then try again. If the iCloud backup is stuck, you can try and cancel it and then force close the settings app, but if it will not quit, just close the settings app, restart and try again.

If something else’s is going on, you need to provide more information. Simply stating that you can’t backup doesn’t give us any where to start with suggestions.

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i can't do the back up of my old phone to transfer to the new one

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