JkmnSssst Author

Level 1

8 points

Got an 11” instead of a 12.9” iPad

What should i do? I purchase a 12.9” iPad Pro and after a month of waiting i received iPad Pro box, which says on the sticker iPad Pro 12.9-inch (4th generation). The box is only 11.2” when i opened to check the ipad, I measured it and it’s only 11”. I paid $200 extra for the 12.9”. I’m not happy with this purchase what should i do about it?

iPad Pro, iPadOS 13

Posted on Jun 13, 2020 12:52 PM

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4 replies

Level 10

82,011 points

Jun 13, 2020 1:15 PM in response to JkmnSssst

Did you measure just the screen area diagonally, excluding the black bezels when you measure?

Screen sizes on any electronic device are measured on the diagonal( longest measurement ) not by length and width dimensions.

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Jun 13, 2020 1:20 PM in response to JkmnSssst

Please go to Settings > General > About > Model and tell us what it says.

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Level 10

266,324 points

Jun 13, 2020 1:08 PM in response to JkmnSssst

To add to the reply above:

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JkmnSssst Author

Level 1

8 points

Jun 13, 2020 1:41 PM in response to MichelPM

Thank you I’m embarrassed now but you answered my question thank you so much

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Got an 11” instead of a 12.9” iPad

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