What if you brought a phone and the previous owner doesn’t respond to help with the activation lock

I brought a iPhone x off of ebay and the person who sold the phone to me doesn’t know the iCloud information that was on the phone first and isn’t answering my messages is there a way to remove it or is the phone not usable

iPhone X

Posted on Jun 13, 2020 3:24 PM

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2 replies

Niel

Community+ 2025

Level 10

741,515 points

Jun 13, 2020 3:27 PM in response to Moneybaggreen23

It's not. The activation lock is an anti-theft measure.

Ask eBay for a refund.

(181485)

kb1951

Level 10

126,083 points

Jun 13, 2020 3:26 PM in response to Moneybaggreen23

The phone is useless to you. Return it for a refund.

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What if you brought a phone and the previous owner doesn’t respond to help with the activation lock

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