Help stuck in boot loop

Question

Help stuck in boot loop

Hi, I have an iPhone 6s stuck in a boot loop. I have tried holding sleep button and home button together and also sleep button, home button and then volume up button and nothing works.

if I restore my phone on iTunes which I think is the next thing I need to try will I lose all m y data? As I am unsure if my settings were on automatic to save to the cloud.

Any help appreciated I have been with out a phone for 5 days and can’t speak to anyone from apple as I can’t get into phone to find IMEI number which is required and also do not have access to emails.

This is a technology fail

iPhone 6s, iOS 13

Posted on Jun 14, 2020 4:27 AM

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Answer 1

Top-ranking reply

RachT1

Level 5

0 points

Jun 14, 2020 4:42 AM in response to phonebootloop

Hello.

Unfortunately, restoring the device would be the next step to try. It would delete your data if you do not have a backup: If your iPhone, iPad or iPod touch won't turn on or is frozen

See: Find the serial number or IMEI on your iPhone, iPad or iPod touch if you need to contact Apple Support after this.

Just another thought, if you go to getsupport.apple.com and select See your devices, then sign in with your Apple ID, can you see your iPhone there?

Apple Support on Twitter may also be able to help if you need to contact Apple: Apple Support - Twitter

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Help stuck in boot loop

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