Backup Corrupted

I have been trying to recover my data since past 2 days through iTunes and It starts processing and then after a while it just shows a message saying backup corrupted. I have lost all my important data. Also Customer Call support couldn't figure out the issue and we're unaware about the same.


What am I supposed to do? How do I recover my data?

iPhone X

Posted on Jun 14, 2020 8:34 AM

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Question marked as Top-ranking reply

Posted on Jun 14, 2020 8:46 AM

If the backup is corrupt you cannot recover your data. There are a couple of things you can try:

  • Unless you have a Mac with Mojave or Catalina update to the latest version of iTunes from https://apple.com/itunes. If you have Windows use this link, do not get it from the Microsoft store
  • Restart your computer
  • Disable any antivirus software on your computer


If the problem persists after this there is no way to recover the backup. Most commonly this is caused by a sync or backup that was interrupted before it completed. Less common, but still possible, is a failing drive on your computer, or an attempt to manually edit or copy a backup.


Did you also make an iCloud backup? Or set up automatic nightly backups to iCloud? If you did either you can still recover from the iCloud backup.

2 replies
Question marked as Top-ranking reply

Jun 14, 2020 8:46 AM in response to Mayank_patel

If the backup is corrupt you cannot recover your data. There are a couple of things you can try:

  • Unless you have a Mac with Mojave or Catalina update to the latest version of iTunes from https://apple.com/itunes. If you have Windows use this link, do not get it from the Microsoft store
  • Restart your computer
  • Disable any antivirus software on your computer


If the problem persists after this there is no way to recover the backup. Most commonly this is caused by a sync or backup that was interrupted before it completed. Less common, but still possible, is a failing drive on your computer, or an attempt to manually edit or copy a backup.


Did you also make an iCloud backup? Or set up automatic nightly backups to iCloud? If you did either you can still recover from the iCloud backup.

Jun 14, 2020 3:15 PM in response to Mayank_patel

Backups can get corrupted due to a number of reasons, unfortunately. Even if there's just 1 corrupted file it may fail. What you can try is to get iMazing and use it for partial restore. First, try excluding all apps (you can restore them later separately). If won't help, try excluding photos. In worst case it will allow you to access most data in the backup and export it to computer in one way or another.


Also it has device console that allows accessing the process log. It may give you a hint of what is corrupted and if you can exclude it. Better contact their sup for steps, they reply quite fast.

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Backup Corrupted

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