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User profile for user: lyndseyfletcher
lyndseyfletcher Author
User level: Level 1
5 points

iphone 7 calls not working

I updated my phone and now I cannot hear phone calls and they cannot hear me. The speaker phone is also grey on the call so I cannot select it. Does anyone know how to resolve this issue?


iPhone 7, iOS 13

Posted on Jun 14, 2020 9:22 AM

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User profile for user: BreeZee_17
BreeZee_17
User level: Community Specialist

Jun 17, 2020 2:39 PM in response to lyndseyfletcher

Hi lyndseyfletcher,


Thanks for reaching out here in the Apple Support Communities. I understand that you are have issues with your audio and speaker after updating your iPhone 7.

I'm glad to help with this.


Check out these articles about some things to test:

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support


If the microphones on your iPhone aren't working - Apple Support


If you aren't able to hear your voice on the recorded Voice Memos app, and the microphones and speakers are clear, reach out directly to Apple Support:


Apple - Support - Product Selection


Take Care.


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iphone 7 calls not working

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