Face ID not working

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Level 1

8 points

Face ID not working

Since the most recent software update, I have not been able to use Face ID! I’ve followed all troubleshooting ideas and it’s still not working! Any help please?

iPhone XR, iOS 13

Posted on Jun 15, 2020 1:17 AM

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Answer 1

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ProustGiulio

Level 10

208,662 points

Jun 15, 2020 1:21 AM in response to cerena209

If, performing ALL the steps provided in this support article, the issue persists:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support

contact Apple Support using this link:--> Get Support

or visit an Apple Store or AASP (they are reopening after the temporary lockdown).

Regards

Giulio

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Answer 2

Jun 15, 2020 1:20 AM in response to cerena209

Do you mean these ideas?

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If not, it's a good point to start.

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Answer 3

cerena209 Author

Level 1

8 points

Jun 15, 2020 2:54 AM in response to Ella Fitzgerald

Yeah I’ve followed all troubleshooting tips off the Apple website and other pages I’ve looked at, nothing’s working x

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Answer 4

ProustGiulio

Level 10

208,662 points

Jun 15, 2020 3:15 AM in response to cerena209

Sorry about that.

You need to contact Apple, as already suggested in my previous post.

Regards and best of luck.

Giulio

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Face ID not working

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