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ipad

I set up my new Apple ipad with all the info required. When I signed in and entered passcode I got message it was incorrect. Called Apple support and I was kept on the phone over 2 hours without being able to resolve my problem. I think rep was new to the support as he also didn't know how to help.

Trying to get it back to factory settings to start all over again. Help!!

iPad, iPadOS 13

Posted on Jun 15, 2020 8:50 AM

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QuickPost

Level 10

103,335 points

Posted on Jun 15, 2020 9:21 AM

Hello,

Please refer to the following Apple Support document.

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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ipad

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