Replacing a device under AppleCare+ while stores are closed during Covid-19?

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Replacing a device under AppleCare+ while stores are closed during Covid-19?

My iPad is covered under AppleCare+, and has sustained accidental damage. I understand that the normal process to make a claim and receive a product replacement under AppleCare+, is to go to an Apple Store, and they replace the product then and there.

However, due to Covid-19, the Apple Stores where I live are all closed until further notice. How can I get my product replaced? My AppleCare+ term will end soon and I'd like to get my iPad replaced ASAP.

Help please

iPad (6th gen) WiFi

Posted on Jun 15, 2020 2:54 PM

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Answer 1

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LotusPilot

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Jun 15, 2020 3:28 PM in response to JaiHanumanji

Depending upon your region, Apple Stores are beginning to reopen.

If your local Store is yet to reopen, you can directly contact Apple Support to seek assistance. The Contact Support link is at top-right of this page.

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Answer 2

Demo

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166,633 points

Jun 15, 2020 4:29 PM in response to JaiHanumanji

I believe that even under normal circumstances, your only options would be to go to an Apple Store or contact support for a replacement. You can send your device in and Apple will send you another one under the Apple Care + plan, however, you should not hesitate to get in touch with Apple if the plan is ready to expire.

There are no other options.

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Answer 3

JaiHanumanji Author

Level 1

8 points

Jun 15, 2020 3:36 PM in response to LotusPilot

Apple Stores are definitely not open where I live and will not be for the foreseeable future.

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Answer 4

JaiHanumanji Author

Level 1

8 points

Jun 15, 2020 3:37 PM in response to LotusPilot

I understand that I can contact Support, was hoping someone here would be able to tell me what the other options are, before I call them and sit on hold for an hour :)

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Answer 5

JaiHanumanji Author

Level 1

8 points

Jun 15, 2020 5:52 PM in response to Demo

I see, is that the Express Service Replacement? I guess that's the only way then. Okay, thanks!

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Replacing a device under AppleCare+ while stores are closed during Covid-19?

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