why i cant update my updates

Question

Level 1

8 points

why i cant update my updates

I tried to update my updates but kept asking for my apple id and password which I do type in but then it just goes round and round and back to get and seems it's not updating

iPhone 5s, iOS 12

Posted on Jun 15, 2020 4:38 PM

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Answer 1

raina_b22

Community Specialist

Jun 18, 2020 2:57 PM in response to ina64

Hi ina64,

Thanks for your post! I understand you are unable to update your apps, even after putting in your Apple ID and password.

If you haven't already, refer here:

If you can’t download or update apps on your iPhone or other Apple device

Let us know what you find out!

Take care!

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Answer 2

Eric Root

Level 10

684,675 points

Jun 18, 2020 5:08 PM in response to ina64

Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device.

If necessary

Hard reset.

Do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting.

Backup - Restore your device from an iCloud or iTunes backup.

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why i cant update my updates

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