this song cannot be played because you are not signed in to Apple Music.

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Level 1

8 points

this song cannot be played because you are not signed in to Apple Music.

Whenever I go to play music on Apple Music (this problem only happens on my *MacBook Air 2019 Gold 13") it says that this song cannot be played because I am not sign into Apple Music. I got told just to sign out and then sign back in, but when I do that, the problem just repeats. The only way that I have been able to actually play music from my playlist or from my library, is if I go through the radio tab and play something from there first, that then allows me to play music from my library.

This problem has never occurred on my iPhone 6s+ (don't judge me, its a good phone)

If anyone knows how to fix this problem, please let me know, I will attempt any suggestions.

Kind regards,

Jaxon Holmes

MacBook Air 13″, macOS 10.15

Posted on Jun 15, 2020 6:42 PM

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Answer 1

Xavio

Level 1

16 points

Jun 16, 2020 3:35 AM in response to jaxon_holmes

I've been having this issue as well. Used to be a once-a-week sort of deal starting some year ago, but usually only happened once, and trying again usually played the song. Now this has started happening much more often, since a month or three back. Trying again doesn't seem to help, and it's just playing Apple Music songs added to my library that doesn't work. I can browse the "For you" section, search and all that without issue. I can play songs for a while, pause, and then get an error when resuming a few minutes later. It's crazy. Running Mojave on a MacBook Pro 2017.

Called Apple and got connected to a senior support person, great conversation over all. Said it doesn't seem to be a common issue. Got the usual sign out/in, but also worth trying was:

Haven't tried these yet since I'm having the issues on my work computer. Might want to give it a try later when back at the office post vacation (hopefully). Related to that was the support person suspecting the the Mac antivirus software (sigh, I know) could be causing issues, but not definitively.

Not a solution, but just some more info from my experience.

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Answer 2

jaxon_holmes Author

Level 1

8 points

Jun 16, 2020 4:29 AM in response to Xavio

I’ll look into some of those things, but that is so strange, because I don’t even have an antivirus on my laptop.

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this song cannot be played because you are not signed in to Apple Music.

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