not getting codes when sent to phone

I have been getting emails from Apple saying that someone was logging into my account from a browser I do not use. So I logged into my Apple account to change my password. When I logged in I was asked to answer my security questions, when answered I was told they were wrong, so I tried to reset my security questions. Apple sent a security code to my phone so I can change my questions, but after numerous attempts I am not getting the codes sent to my phone. The number is correct... and that's the only option its giving me, its not allowing me to send the codes to my rescue email. How do I change my security questions if I can't receive the code on my phone?

iPhone XR, iOS 13

Posted on Jun 15, 2020 8:13 PM

Reply
1 reply

Jun 15, 2020 8:43 PM in response to lexii1888

 contact Apple ID Support. See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

not getting codes when sent to phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.