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apple id

why is my apple id password incorrect when it is correct? i’ve reset it multiple times and when i’ve tried to update an app it’s telling me my password is incorrect, when i had just changed it and made sure it was typed in correctly.

Posted on Jun 16, 2020 1:38 AM

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Question marked as Top-ranking reply

Posted on Jun 16, 2020 2:43 AM

This probably is your problem. What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner, but is also applies to cases where a current owner's old Apple ID is the problem.

 

Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with another Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and repurchase/download it again with the second Apple ID. 

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1 reply
Question marked as Top-ranking reply

Jun 16, 2020 2:43 AM in response to ightabby

This probably is your problem. What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner, but is also applies to cases where a current owner's old Apple ID is the problem.

 

Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with another Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and repurchase/download it again with the second Apple ID. 

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