Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Sending messages from Contact details

I cannot send messages using the message icon in my contact’s details When I press the icon the option box to send a message appears but is light grey and doesn’t respond.

Inmessage settings ‘You can receive messages to and reply from’ is ticked but appears in grey and does not respond to touch.


please help. Thank you.

iPhone 7, iOS 13

Posted on Jun 16, 2020 4:22 AM

Reply
Question marked as Best reply

Posted on Jun 16, 2020 4:50 AM

If you can't see or select your number in Messages or FaceTime

  1. Make sure that you're using the latest software for your Mac or iOS device
  2. Make sure that you correctly followed the iPhone steps to set up your phone number. You should be using the same Apple ID on all of your devices.
  3. In the “You can be reached” section of Messages and FaceTime settings, make sure that there are checkmarks beside your phone number and Apple ID:



If your phone number is unchecked and you can't select it, or you have some other issue, follow these steps:

  1. On your Mac:
    • In Messages, choose Messages > Preferences, then click Accounts and select your iMessage account. Click Sign Out.
    • In FaceTime, choose FaceTime > Preferences, then click Sign Out.
  1. On your iPhone, iPad, and iPod:
    • Go to Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
    • Go to Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
  1. On your iPhone:
    • Go back to Settings > Messages and make sure that iMessage is turned on.
    • Tap Send & Receive, then choose “Use your Apple ID for iMessage” and sign in with your Apple ID.
  1. Using the same Apple ID, sign back in to Messages and FaceTime on your other devices. 

If you still need help, change your Apple ID password and repeat the setup steps. If that doesn't work, contact Apple Support.

3 replies
Question marked as Best reply

Jun 16, 2020 4:50 AM in response to ElJeBa

If you can't see or select your number in Messages or FaceTime

  1. Make sure that you're using the latest software for your Mac or iOS device
  2. Make sure that you correctly followed the iPhone steps to set up your phone number. You should be using the same Apple ID on all of your devices.
  3. In the “You can be reached” section of Messages and FaceTime settings, make sure that there are checkmarks beside your phone number and Apple ID:



If your phone number is unchecked and you can't select it, or you have some other issue, follow these steps:

  1. On your Mac:
    • In Messages, choose Messages > Preferences, then click Accounts and select your iMessage account. Click Sign Out.
    • In FaceTime, choose FaceTime > Preferences, then click Sign Out.
  1. On your iPhone, iPad, and iPod:
    • Go to Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
    • Go to Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
  1. On your iPhone:
    • Go back to Settings > Messages and make sure that iMessage is turned on.
    • Tap Send & Receive, then choose “Use your Apple ID for iMessage” and sign in with your Apple ID.
  1. Using the same Apple ID, sign back in to Messages and FaceTime on your other devices. 

If you still need help, change your Apple ID password and repeat the setup steps. If that doesn't work, contact Apple Support.

Sending messages from Contact details

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.