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Unexpected Shutdowns even after complete reset/reinstall.

"Your computer shut down because of a problem."


It began while CPU levels were high, occasionally while working with an external hard drive. Random shut downs which turned into prohibatory symbols and blank restart screens. I reset PRAM, SRC and many times I was unable to even get past the login screen.


I performed a complete erase/reinstall of macOS, but I am still experiencing sudden shut downs after working for a minute or two, and I haven't re-installed any of my non-factory applications. It's now clean, as-new and causing these shut downs.


My MacBook Pro is only around 2 years old, but it is not covered by AppleCare. All online tutorials tell me that if my problems occur even after all the diagnostics and resets, it must be a hardware issue. Can anyone give me advice as to how, as a consumer, I can further investigate the hardware before having to pay out of pocket for a diagnosis?


It may help to mention that prior to these issues, my power adapter would chime intermittently, and power seemed to cut in and out. Other USB devices also had trouble mounting. I thought the PRAM/SRC resets would clean up any USB bugs in case they're related to the crashes, but as I stated, my problems continue.


I'm up and running, but I fear that within a minute of use, it will crash again.


Any help beyond the many self-diagnostic tutorials that stop at reset/reinstall would be greatly appreciated.

MacBook Pro 13″, OS X 10.11

Posted on Jun 16, 2020 9:12 AM

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Posted on Jun 16, 2020 5:21 PM

You've done some great troubleshooting. If you performed a clean install by erasing the drive and not migrating or installing any third party apps, then you have a hardware issue which will need to be repaired. There isn't anything else you can do.

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4 replies

Jun 16, 2020 9:30 AM in response to Nickabodd

I'll also state that prior to the reset/reinstall, I was running the current version of Catalina. The reinstallation installed the base system of High Sierra. Since I have experienced the unexpected shutdowns on both, this leads me to further believe it's a hardware issue.


Another possibly helpful note, in case you're wondering... I did perform first aid in Disk Utility prior to the resets, and no issues were found.

Unexpected Shutdowns even after complete reset/reinstall.

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