Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook air (lines on screen, blacked-out)

Hi guys. I was just using my macbook air a few hours ago and suddenly the screen turned out to this. The screen blacked out for seconds then horizontal lines appeared. Can someone help me with this? Idk what to do

MacBook Air 13″, macOS 10.12

Posted on Jun 16, 2020 9:36 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 16, 2020 9:33 PM

That does not look good. It appears to be either a failing Display or a failing GPU on your MacBook Air. You may be able to temporarily fix it through Reset SMC by following the directions applicable to your MacBook Air here ➔ How to Reset SMC.

If that does not work then have your MacBook AIr examined at the Apple Store or at an Authorized Repair Center once they open back up in your area.


Axel F.

1 reply
Question marked as Top-ranking reply

Jun 16, 2020 9:33 PM in response to pumajcbelle

That does not look good. It appears to be either a failing Display or a failing GPU on your MacBook Air. You may be able to temporarily fix it through Reset SMC by following the directions applicable to your MacBook Air here ➔ How to Reset SMC.

If that does not work then have your MacBook AIr examined at the Apple Store or at an Authorized Repair Center once they open back up in your area.


Axel F.

Macbook air (lines on screen, blacked-out)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.