I purchased a MacBook Pro and My invoice number is invalid

I purchased a MacBook Pro and My invoice number is invalid. Why is that?

Posted on Jun 16, 2020 9:44 AM

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Wrong Invoice Generated Hi Community, something very singular happened with Apple. Very recently i purchased a new machine Mac Mini and external hard drive for the total value of £960 using the Apple Store UK. Where prompted, i choose different details for send to: and billing to: for send to i choose my friend Walter, in that period was for me easier to have the order sent to him, but the billing information to myself. The system has generated the wrong invoice using my friend details for shipping to and billing to… this make me frustrated because for tax and legal purpose, the invoice should have my name and details. Apple is refusing to issue the correct invoice with my details. I have show them screenshots of my PayPal statement where clearly see my name under that order. Is that legal to issue a wrong invoice? Also, is it legal to refuse to re-generate the correct invoice? What are you suggestions here, community? Thank you very much!
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1 reply

chris_g1

Community Specialist

Jun 19, 2020 11:40 AM in response to isha001

Hi, isha001.

Welcome to the Apple Support Communities. We understand that your invoice number is incorrect. For this issue, you’ll need to Contact - How to Contact Us - Apple.

All the best.

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I purchased a MacBook Pro and My invoice number is invalid

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