You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone XR camera continuously refocusing

Hello,


The camera on my iPhone XR is continuously refocusing. Any time I take a photo, it’s either out of focus with a sort of zoom effect, or the image appears wavy.


I see that this issue was raised here: https://discussions.apple.com/thread/250481702?r_s_legacy=true by user Michael-Reisman and addressed by user Doctor Zhivago July-September of 2019, but I don’t see any actual solution posted. The iOS was speculated to be the cause, however I am currently using iOS 13.5.1, a much later version, and am still experiencing the same issue. I have also completed a factory reset and restore from a backup performed just before this reset. Still no change.


The camera is such a significant portion of having a phone, and not having it has been causing me issues for some time. I’ve been waiting patiently for new iOS’s and suggestions but no updates have been posted. What is the best path forward?

iPhone XR

Posted on Jun 16, 2020 4:15 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 16, 2020 4:38 PM

Check this Apple article. It covers all troubleshooting possibilities. If nothing helps, it might be a hardware issue. Now that stores are reopening, make a fresh backup and take it to an Apple Store to have it tested.


Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

https://support.apple.com/en-us/HT203040 

1 reply
Question marked as Top-ranking reply

Jun 16, 2020 4:38 PM in response to thejoelofmen

Check this Apple article. It covers all troubleshooting possibilities. If nothing helps, it might be a hardware issue. Now that stores are reopening, make a fresh backup and take it to an Apple Store to have it tested.


Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support

https://support.apple.com/en-us/HT203040 

iPhone XR camera continuously refocusing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.