Elgato Eve Aqua

So, from NZ, I buy an Eve Aqua, Dec 2018 which is shipped from AUS (I presume), it works great and keeps my gardens alive through a dry summer (the neighbours heap praise on my supposed advanced gardening skills).

Then Eve stops working after 17 months (5 months after the warranty)...

Q: How long should a product like this last? Who do I talk to about it?

Apple don't seem to want to know (post warranty), suggest I speak with Elgato. I've already been speaking to Elgato in MUNICH... very nice people... who say ("we presume a hardware fault") talk to the retailer for warranty/exchange; Apple. Fair enough.

Goodness knows how many Apple products I own / have bought for my family - maybe 30+, incl. something like 6 macbooks, 10 iPhones, watches, Apple TVs... yadda yadda.

Maybe these are really questions for my Psychologist...

Q: Do I continue to buy Apple products and products recommended by Apple, because I trust(ed) them?

Q: Can anyone help me to find the right contact and number to call, to get some decent assistance?

Q: IS Loyalty still a thing these days?

Q: Should products last longer than warranty these days?

Q: Will my neighbours discover the truth??

Q: Does Apple provide grief counselling...?

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