Why am I being charged when I have a year warranty on my earpods. I received an email from support requesting payment to continue.

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deborah5263 Author

Level 1

8 points

Why am I being charged when I have a year warranty on my earpods. I received an email from support requesting payment to continue.

I spoke to support. Received an email requesting payment for replacement Why!! There is a 1 year warranty on them.

Posted on Jun 17, 2020 3:21 PM

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Answer 1

Top-ranking reply

MrBill3

Level 10

103,906 points

Jun 18, 2020 10:04 AM in response to deborah5263

Hello,

Depending on your location the one-year warranty only applies to manufacturing defects:

Apple One (1) Year Limited Warranty

Good luck.

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Answer 2

deborah5263 Author

Level 1

8 points

Jun 18, 2020 10:33 AM in response to MrBill3

How do we know if it’s not a Manufactor’s defect. The ear piece only gives sounds I can’t talk from it. $79 is a lot for 1 replacement. I am asking to pay before you all even look at it.

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Answer 3

deborah5263 Author

Level 1

8 points

Jun 18, 2020 10:34 AM in response to deborah5263

By the way my location is Los Angeles, California

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Why am I being charged when I have a year warranty on my earpods. I received an email from support requesting payment to continue.

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