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User profile for user: Jayleecampos85
Jayleecampos85 Author
User level: Level 1
4 points

Verification failed

Been trying to download some apps, it tells me if I want to sign in on my existing account. So I login with my existing account, hit sign in and then it takes me another screen to login. Then it tells me verification failed, your Apple ID or password is incorrect.


When I hot forgot password and try to reset my password, it tells me to use the password that unlocks my phone. So I do, and it does not take it, it eventually gives me “too many failed attempts.”


Help me!!

iPhone 8 Plus, iOS 13

Posted on Jun 17, 2020 3:35 PM

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User profile for user: Brian Lazzara
Brian Lazzara
User level: Level 6
10,087 points

Posted on Jun 17, 2020 5:08 PM

If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.


Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

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User profile for user: Brian Lazzara
Brian Lazzara
User level: Level 6
10,087 points

Jun 17, 2020 5:08 PM in response to Jayleecampos85

If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.


Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,129 points

Jun 17, 2020 5:16 PM in response to Jayleecampos85

You need to wait about 24 hours before trying agin.


See the Apple Support article(s) below.


App Store, iTunes Store, or other Apple services - If you can't connect


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

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Verification failed

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