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outlook 365 won't open since upgrading to OS Catalina 10.15.5

Hi, does anyone have a solution for outlook 365 refusing to open after upgrading to Catalina 10.15.5?

So far have tried the following without success:

  • Created new default outlook profile - no change, existing profile not corrupted
  • Moved plist files to bin - no change, still wouldn't open
  • Checked font manager - no new font manager since April this year so not the cause
  • Created new Mac profile, installed autoupdater again and ran updates, still wouldn't open
  • Deleted any MS Office or Outlook keychains - still wouldn't open
  • 2.5hrs online with Microsoft support who then said they couldn't resolve


All other MS Office programs up to date and working fine.

All. help much appreciated. Thank you

MacBook Pro 13″, macOS 10.15

Posted on Jun 17, 2020 8:32 PM

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Posted on Jun 18, 2020 1:11 PM

Delete the entire Office 365 suite and then reinstall? Presumably MS support would have tried this already, but who knows?


tt2

3 replies

outlook 365 won't open since upgrading to OS Catalina 10.15.5

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