I pad return/exchange

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bobhelvin Author

Level 1

8 points

I pad return/exchange

I bought an ipad invoice no AB77154360 on 15 june 2020. I bought it to replace my i pad mini

however I find that it is too big for my needs am I able to exchange it for an I pad mini?

Posted on Jun 18, 2020 2:58 AM

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Answer 1

Top-ranking reply

ProustGiulio

Level 10

208,542 points

Jun 18, 2020 3:08 AM in response to bobhelvin

If you bought it at an Apple Store or Authorized Reseller or Apple online shop, you have 14 working days to return the device and ask for a refund.

If you bought it somewhere else, ask the seller about their return policy.

Regards

Giulio

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Answer 2

bobhelvin Author

Level 1

8 points

Jun 18, 2020 8:55 AM in response to ProustGiulio

I did speak to someone at apple who organised the return,as i want to return the ipad but purchase an i pad mini he said he would organise cancellation of the trade in,which he has done and organise a link so that i can print off a returns label,this he hasnt done. I have bought the i pad mini so would like to conclude the return ASAP . Can you organise the link?

the order no for the ipad isW794932115

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Answer 3

ProustGiulio

Level 10

208,542 points

Jun 18, 2020 9:11 AM in response to bobhelvin

Sorry no.

You're not addressing Apple here. This is a user to user tech support forum, and we're just users like you.

For that kind of things, you need to contact Apple directly.

Regards

Giulio

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I pad return/exchange

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