Payment Refund

Question

Payment Refund

Greetings!

This is KRISTELLE JHON C REYES.

Sending this message for you to just inform you regarding on using this App which is PicsArt.

Actually I downloaded this App a month ago. And then before I downloaded this App using APPSTORE, it says that there’s a payment for this App after the Free Trial. So I registered my GCASH account ( 09157191168 ) for the payment.

BUT, after that Free Trial I Uninstalled the App which is the PicsArt.

But suddenly yesterday My account in GCASH charged the amount of the payment for this App a total of Php1,050.00.

My question is, how can I refund that amount that is Charged to my GCASH Account. Because I just uninstalled the App after the Free Trial.

Hope to hear from you any update soonest.

Thank you!

KRISTELLE JHON C REYES

Posted on Jun 18, 2020 10:53 AM

Reply

Answer 1

Best reply

Dah•veed

Level 9

64,873 points

Jun 18, 2020 11:32 AM in response to kristellejhoncabalreyes

Once a free trial expires you cannot cancel the resulting subscription just by deleting the app. You must cancel the subscription properly from within your account details subscription details. Until you cancel the subscription properly, you will continue to be charged for each time the subscription renews.

Managing auto-renewing subscriptions -

http://support.apple.com/kb/HT4098

After you have properly canceled the subscription, use this link to request a refund;

iTunes Support -

https://support.apple.com/en-euro/itunes-contact

ASC - Late 2012 Mac mini, macOS 10.15.5; Watch, series 5 GPS/cellular, watchOS 6.2; iPad Air 2, ipadOS 13.5.1; iPhone 8+, iOS 13.5.1; TV 4th Gen, tvOS 13.4.6;  HomePods, audioOS 13.4.6 and Airport Express w/ Airplay 2

Reply

Answer 2

Jun 18, 2020 7:45 PM in response to Dah•veed

Hi!

I already cancel my subscription thru my AppleID.

But after I request for the cancellation of that subscription, I requested for the Refund.

But again the problem is, it says that they’ve not determined that my purchase does not meet the condition for my request of Refund.

Why is that so? Can you please help me more about my Refund process?

Thank you and best regards,

KRISTELLE JHON C REYES

kristellejhoncabalreyes@gmail.com

Reply

Answer 3

Jun 20, 2020 12:40 PM in response to Dah•veed

Hi!

Any update for my Refund and Concern?

Thank you!

Reply

Payment Refund

Similar questions