Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID stopped working. iPhone XS is up to date.

Face ID stopped working on my iPhone XS today out of the blue. Phone is up to date. Tried resetting Face ID but it won’t recognize my face when it says to place my face in the box. Won’t progress to next step of turning my head.

iPhone XS, iOS 13

Posted on Jun 18, 2020 3:50 PM

Reply
Question marked as Best reply
1 reply

Face ID stopped working. iPhone XS is up to date.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.