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merie242 Author

Level 1

4 points

My iPad is disabled and says connect to iTunes I forgot my password on that device

How do I regain access to my iPad after it is disabled and says connect to iTunes

iPad, iOS 9

Posted on Jun 18, 2020 4:36 PM

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Top-ranking reply

Level 10

103,365 points

Posted on Jun 18, 2020 4:46 PM

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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1 reply

Top-ranking reply

Level 10

103,365 points

Jun 18, 2020 4:46 PM in response to merie242

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Reply

My iPad is disabled and says connect to iTunes I forgot my password on that device

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