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Payment method

Hello


i can not update my bank card details

I changed card and all payments are declined as I can not add new payment method or update the current one

please advise

iPhone XR, iOS 13

Posted on Jun 18, 2020 6:26 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 18, 2020 7:17 PM

vladyslava199 Said:

"Payment method Hello i can not update my bank card details I changed card and all payments are declined as I can not add new payment method or update the current one please advise"

-------


Take this Up with Apple:

For financial assistance, you need to contact Apple Support. These are User-to-User forums. You are not speaking with Apple Here. We are just everyday Apple users like you.


So, here is the info on doing so...


Contact Apple Support:

A. Phone Support Info:


B. Chat Session Info:

Being that phone calls are taking a moment, perform a chat session with Apple Support.

Setting Up the Cat Session:

  1. Go to: support.apple.com
  2. Scroll Down to "Tell us how we can help"
  3. Select: Get Support
  4. Proceed from there as Necessary


Note: Phone Calls are Currently a Wait:

Due to the Coronavirus Pandemic, phone calls are taking a lot longer than usual. So, take this up with Apple, despite how long it may take to get on the phone. With many out of work, and many home from school, phone calls will likely take a while to go through — so, just stay on the line. Ask the Apple Rep — they’ll see this and will run you through the fix. Chats are taking a bit longer too.

1 reply
Question marked as Top-ranking reply

Jun 18, 2020 7:17 PM in response to vladyslava199

vladyslava199 Said:

"Payment method Hello i can not update my bank card details I changed card and all payments are declined as I can not add new payment method or update the current one please advise"

-------


Take this Up with Apple:

For financial assistance, you need to contact Apple Support. These are User-to-User forums. You are not speaking with Apple Here. We are just everyday Apple users like you.


So, here is the info on doing so...


Contact Apple Support:

A. Phone Support Info:


B. Chat Session Info:

Being that phone calls are taking a moment, perform a chat session with Apple Support.

Setting Up the Cat Session:

  1. Go to: support.apple.com
  2. Scroll Down to "Tell us how we can help"
  3. Select: Get Support
  4. Proceed from there as Necessary


Note: Phone Calls are Currently a Wait:

Due to the Coronavirus Pandemic, phone calls are taking a lot longer than usual. So, take this up with Apple, despite how long it may take to get on the phone. With many out of work, and many home from school, phone calls will likely take a while to go through — so, just stay on the line. Ask the Apple Rep — they’ll see this and will run you through the fix. Chats are taking a bit longer too.

Payment method

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