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Level 1

4 points

It won’t charge

It’s hard to charge my phone have to be moving the charger and the charger is good because I have use it with other phone

iPhone XR, iOS 13

Posted on Jun 18, 2020 8:53 PM

Top-ranking reply

Level 10

149,592 points

Posted on Jun 18, 2020 8:57 PM

Force Restart the phone:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF)

See if that helps address the charging issue. If NOT then try using another charging cord and also clean out the lightning port.

Axel F.

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