Please see attached.
Can somebody help me with this.
i have alot of pictures missing since restoring my phone from my icloud up backup.
I am getting the following error:
Iphone not able to download full resolution photo’s and videos.
Any help with this will be much appreciated.
Welcome to the Apple Community.
Do you have enough space on your phone for these photos?
You can see what your iCloud storage is used for at Settings ➔ Apple ID(Top) ➔ iCloud ➔ Storage ➔ Manage Storage.
You can see what your phone storage is used for at Settings ➔ General ➔ iPhone Storage on your iOS device
I think you may not yet grasping the difference between backup and iCloud photos.
iCloud photos syncs the photos on your phone with those in photos in the cloud. Backup copies the contents of your phone to a backup file in the cloud.
If iCloud photos is enabled, photos aren't included in your backup.
When things are working properly your photos will be saved in the cloud either as part of the iCloud photos library or as a backup but not both.
Based on the information you have given, I believe yours was set to use iCloud photos, but that it stopped working properly at some point (May), so photos taken after this didn't get synced to photos in the cloud.
It would seem that your phone stopped uploading to iCloud photos at some point in May. Since iCloud was enabled (albeit not uploading) any photos would not have been included in a backup. Since the photos were neither in a backup or in iCloud photos in the cloud, then there were no photos to put back on your phone when you deleted them by restoring.
I appreciate this may not be what you want to hear and I hope I'm wrong, but this now seems to be what's happened based on what you have told me.
Why did you restore your phone to begin with?
H, my phone storage is a 256gb and about 80gb full. My icloud storage is 200gb.
My phone says it has updated now under all photo’s but there is alot of my pictures still missing.
I did do a full back up to icloud last night before restoring so cant understand why alot of my pictures are missing.
Any help with this will be much appreciated.
Thanks
The image shows as icloud photo’s being off was done by me after the back up and restore to retry and download my photos.
My icloud storage showing only 10.9gb of pictures but there was more than this.
I did the icloud backup and restore last night but it has only restored the pictures only to May 2020 and nothing after this.
The rest of the backup i.e whataspp, other messages have restored from last night ok.
I just cant figure why out all my recent pictures especially for June has not been uploaded/restored and not even on my icloud. This is so frustrating and I don’t what else to do to find all my recent photo’s
Any help as always is much appreciated.
Thanks
Thanks for your time so far I did hard reset as my phone was playing up abit.
Whats annoying is I backed up to icloud before doing the restore and cant believe it did not save my recent pictures to icloud.
so does this mean I have lost my recent pictures and no way of retrieving this?
The image you posted shows iCloud photos being off. If prior to a restore you were using iCloud photos, your photos won't be included in your backup. In order to put your photos back on your phone you will need to enable iCloud photos. If you don't have enough room for full resolution images, you'll need to enable optimisation.
How much of the 200Gb iCloud storage is used for photos?
Iphone not able to download full resolution photo’s and videos
