4 Replies Latest reply: Sep 10, 2010 2:43 PM by marilyn3170
kriskay Level 1 Level 1 (0 points)
I have just upgraded to the iphone 4 from the 3gs and since doing so any emails I receive with excel files attached will not open the attachment? These files openened with no problem on the same email account on my 3gs.

Instead when I download the attachment and go to open it I am met with a page displaying....

"Unable to read document.

An error occured while reading the document."

Has anyone else having this problem or even better anyone know what the fix is to get these files showing up?

Any help would be appreciated,


iphone 4, iOS 4
  • DrillRX Level 1 Level 1 (0 points)
    I have also had the same issues. I think it's a problem with ios 4 not the iphone 4. Had no problems before the update reading excel files, which I do on a day to day basis, until the 4.0 update.

    If you hear of a fix let me know also.

  • RaylonS Level 1 Level 1 (0 points)
    Due to firewall issues at work, I often email myself files, then forward them to others using my phone. Having recently upgraded from iPhone 3G to 4, now when I forward an email with attachments, the attachments get zapped to 0B and effectively do not forward.

    I seriously hope I'm missing something because if this doesn't work I'm gonna be pi$$ed!

    I've only tried forwarding .doc and .zip files so far.
  • DrillRX Level 1 Level 1 (0 points)
    After much frustration about excel files not opening and repeatedly not getting answers from apple, I think I might have found another way. It seems that the new apple OS does not support older versions of excel. By saving the excel file in question (Save As) to "Microsoft Excel 2007 Workbook" the Workbook opens just fine as an E-mail attachment. If you have macro's you can save as "Microsoft Excel 2007 Workbook (Macro Enabled)" and it works also.

    The Workbook in question as far as I was concerned was created in Microsoft Excel 2003.

    Hope this helps

    Apple needs to get on the ball. This was almost a dealbreaker with me.

    Android is looking better and better every day.
  • marilyn3170 Level 1 Level 1 (0 points)
    Having same promblem> At this point going to return my new i phone 4