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IPhone X Max black screen with apple logo, tried connecting it to the computer to update it and it didn't work, also quickly pressed volume up and down then lock button and nothing

IPhone X Max black screen with apple logo, tried connecting it to the computer to update it and it didn't work, also quickly pressed volume up and down then lock button and nothing

iPhone 11 Pro Max

Posted on Jun 19, 2020 9:15 AM

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Question marked as Best reply

Posted on Jun 19, 2020 1:39 PM

The button sequence is a little different as you need to hold one down for a while

see https://support.apple.com/en-gb/HT201412

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IPhone X Max black screen with apple logo, tried connecting it to the computer to update it and it didn't work, also quickly pressed volume up and down then lock button and nothing

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