my apple id say this person not active

If you haven't deactivated your account,  contact Apple ID Support. Based on multiple posts I have read, they may not be willing to help. See the Apple Support articles below for contact information.  

Apple ID - Official Apple Support.    

Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  

Get Support          Work through the screens to get a chat option. 

Apple Support schedule phone call

https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

i have the same isue and i fix it

this is the way :

https://www.youtube.com/watch?v=ylpB7KO0TWs