My phone was stolen and i want to erase it but in order to do that i need to reset my security questions but a security code is sent to the stolen phone. How can i change that so i can get the code somewhere else?
See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974 Below is an excerpt, but read the whole document. See the bold italics below.
“Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article].” A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.
“If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This link takes you to:
Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921which you may need to use.
Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access. … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions in the above link to immediately regain access to your Apple ID.
See Get a verification code and sign in with two-factor authentication https://support.apple.com/en-us/HT204974 Below is an excerpt, but read the whole document. See the bold italics below.
“Whenever you sign in with your Apple ID on a new device or browser, you'll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device [see the additional information in the article].” A trusted device is an iPhone, iPad, or iPod Touch with iOS 9 and later or a Mac with OS X El Capitan and later that you've already signed into using two-factor authentication.
“If you can’t sign in, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This link takes you to:
Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921which you may need to use.
Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access. … When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions in the above link to immediately regain access to your Apple ID.
contact Apple ID Support. Based on multiple posts I have read, they may not be willing to help. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
I need to rest my security questions in order to erase a device from icloud but a security code is sent to my phone which was stolen.
