iPhone 11 no wireless charging

My new iPhone 11 Pro absolutely will not charge on wireless pad. My wife’s 11 Pro does — on same wireless pad. NOT using a case. Tried multipleMy new iPhone 11 Pro absolutely will not charge on wireless pad. My wife’s 11 Pro does — on same wireless pad. NOT using a case. Tried multiple pads - same result. Display shows green charging icon. But it actually discharges. Is this a product defect? Tom pads - same result. Display shows green charging icon. But it actually discharges. Tom

iPhone 11 Pro

Posted on Jun 20, 2020 8:31 PM

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7 replies

Jun 25, 2020 10:58 AM in response to Axel Foley

I'm filing a "closing report" in the event this might be useful both to Axel and to others who may experience this issue. After reviewing the logs of the iPhone properly placed on the wireless charger (Choetech manufacturer), the conclusion was that it must be a hardware issue. They are sending a new iPhone 11 Pro to replace; and upon receipt I'll send the defective one to them in the same packaging. Since I'm reading about others having an issue with wireless charger with iPhone 11 Pro I'm guessing this hardware issue may be common to at least some of those reporting the issue. Tom

Jun 22, 2020 12:36 PM in response to Axel Foley

Thanks for your very understandable and helpful reply. I'd seen this technique referenced elsewhere in discussions, but it was more easily described in your note. Unfortunately it did not resolve the issue. I've now initiated a case via AppleCare. They were unable to resolve it with other suggestions, and ended up creating log files while the iPhone was on its wireless charger. The charger itself illuminated, which usually means the iPhone is positioned correctly; and the green icon with a lightning bolt was on at the very top right corner. But it was actually discharging, not charging. I'm now waiting for their interpretation of the log files. Tom

Jun 23, 2020 8:16 PM in response to Axel Foley

First report back from “senior advisor” was engineering wanted photo of iPhone on wireless pad - plus Mfgr of pad. Choetech - which turns out to be an “approved” device. It worked on my 10 for two years, and works for my wife’s iPhone 11 Pro — exactly the same as I now have. More to come. Tom

Jun 20, 2020 9:04 PM in response to THG

1) Try and Force Restart the phone:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 


See if the wireless charging issue is resolved after a successful Force Restart. Thanks.


Axel F.

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iPhone 11 no wireless charging

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