I have a new MacBook Air and all the .jpg and .png pictures on websites just show the file name or a blue box with a question mark in it instead of the picture. I have no Extensions added because the computer is new.
What do I need to do to see the pics?
MacBook Air 13″, macOS 10.15
That's really odd. You shouldn't need to do anything in particular.
Even though you ruled out some obvious possibilities, here are a few fundamental troubleshooting steps that may help. Some of the information will be redundant but review everything to determine if there is something you may have overlooked.
If you don't get anywhere, you can use the following procedure to determine if the problem is internal or external to your Mac. Causes may involve your router, your ISP, the DNS Server(s) it uses, or certain user-configurable options.
Determine if the problem persists while using Safari in that mode. After that, restart your Mac normally, and reply with your observations.
If you got this far you've done more than anyone could possibly expected to do. Contact Support. It's not supposed to be this difficult.
Needless to say, if you are using, or have used at any time in the past, any non-Apple "anti-virus", "cleaning", or "Internet security" products including "banking security", anything at all in that broad category of utterly useless garbage, don't. A lot of things won't work if you do.
That's really odd. You shouldn't need to do anything in particular.
Even though you ruled out some obvious possibilities, here are a few fundamental troubleshooting steps that may help. Some of the information will be redundant but review everything to determine if there is something you may have overlooked.
If you don't get anywhere, you can use the following procedure to determine if the problem is internal or external to your Mac. Causes may involve your router, your ISP, the DNS Server(s) it uses, or certain user-configurable options.
Determine if the problem persists while using Safari in that mode. After that, restart your Mac normally, and reply with your observations.
If you got this far you've done more than anyone could possibly expected to do. Contact Support. It's not supposed to be this difficult.
Needless to say, if you are using, or have used at any time in the past, any non-Apple "anti-virus", "cleaning", or "Internet security" products including "banking security", anything at all in that broad category of utterly useless garbage, don't. A lot of things won't work if you do.
No pictures only question marks
