My elderly sister-in-law was having trouble with her iPad Pro. (I am dealing with her on the phone). I finally got the iPad reset but the OS is in 9.x.x whereas, current OS is 13.x.x. I tried several hardsets without success but could not get her to identify how to upgrade the OS. Any suggestions would be appreciated.
Thanks, RBR
[Re-Titled by Moderator]
iPad Pro 10.5-inch, Wi-Fi
You clearly have an iPad2, iPad3 or original iPad mini. These devices cannot be updated beyond iOS 9.3.5 (WiFi Only models) or iOS 9.3.6 (WiFi & Cellular).
Apple ended update support for these devices in September 2016. None of these models can be updated to iOS 10 or later versions, as the internal hardware does not meet the minimum technical requirements for new versions of iOS/iPadOS.
Many App Developers have also dropped support for older devices and iOS versions preceding iOS12 - and have withdrawn older versions of their Apps from the Apple App Store.
If Apps that you need to use now have higher minimum iOS-version requirements, your only option is to replace your iPad with newer model. Even the basic current iPad model supports current iPadOS 13.x - and has hardware specifications that will vastly outperform your old iPad
I hope this information is helpful - if only in clearly stating your current options.
You clearly have an iPad2, iPad3 or original iPad mini. These devices cannot be updated beyond iOS 9.3.5 (WiFi Only models) or iOS 9.3.6 (WiFi & Cellular).
Apple ended update support for these devices in September 2016. None of these models can be updated to iOS 10 or later versions, as the internal hardware does not meet the minimum technical requirements for new versions of iOS/iPadOS.
Many App Developers have also dropped support for older devices and iOS versions preceding iOS12 - and have withdrawn older versions of their Apps from the Apple App Store.
If Apps that you need to use now have higher minimum iOS-version requirements, your only option is to replace your iPad with newer model. Even the basic current iPad model supports current iPadOS 13.x - and has hardware specifications that will vastly outperform your old iPad
I hope this information is helpful - if only in clearly stating your current options.
See instructions in Update your iPhone, iPad, or iPod touch - Apple Support
Note that some older iPads cannot be updated to the current OS version but if you are sure it is an iPad Pro, that isn't the issue as all of them can be updated to iPadOS 13.5.1
Thanks. I was trying to deal with my sister-in-law who told me it was an iPadPro but said it was old. She obviously did not know. I recommended that she head over and get a new iPad. Thanks so much!
How to upgrade the iPad OS
